Thursday, June 5, 2008

AND AGAIN!

I know y'all think I'm exaggerating when I say everything, or at least most things, is an ordeal for me, but I'm not, I swear!
Case in point...After the day I had earlier, I was ready & then some to go home, put on comfy clothes, eat & go to bed. No such luck. I sat down at my desk to plug up the mp3 player to charge, and when I looked at the monitor I saw "Prescriptions are ready for pick up at Walgreens"
Dammm, I forgot to pick 'em up. *Sigh* So I put on jeans, kissed the boy & hunny, and said I'd be right back. Hunny says "Why don't you pick up a pizza while you're out?" He & Uncle Mike are watching the Prelude To The Dream PPV race. I said sure, and out the door I went.
I called Pizza Hut 'cuz I had a coupon for a free Medium. After the canned music & commercials did their thing, a young girl picked up the line
Her: "Thank you for calling Pizza Hut, can I help you?"
Me: "Yeah, what are your specials?"
Her: *to co-worker "What are the specials?"
she repeated them, nothing spectacular, so I proceeded to order
Me: "I'd like a large pan pizza -"
Her:"What's your phone number?"
Me: *giving number
Her: "Ok"
Me: I'd like a large pan pizza, EXTRA, EXTRA, EXTRA light sauce. Put that in capitol letters & highlight it, because I really don't want to wait around while they remake my pizzas..."
Her:" Ok"
Me: "That needs to be a supreme with extra cheese."
Her: "Ok."
Me: "I'd also like - "
Her: Can I get your name please?"
Me: *gave last name
Her "Ok..."
Me: "I'd also like a personal pan, EXTRA, EXTRA, EXTRA light sauce. Put that in capitol letters & highlight it. Also extra cheese."
Her: "Could you give me your number again?"
Me: *gave number again
Her: "Is that at *address8?"
Me: "Yes, but I don't want delivery, I'm going to pick them up."
Her: "I'm sorry, could you repeat your order please..?"
Me: *sigh* I'd like a large pan pizza, supreme, with extra cheese. EXTRA, EXTRA, EXTRA light sauce. Put that in capitol letters & highlight it. I'd also like a personal pan, EXTRA, EXTRA, EXTRA light sauce.with extra cheese. I also need a medium pan, EXTRA, EXTRA, EXTRA light sauce.with just beef & extra cheese."
Her: *in background to co-worker: "I can't do this. I don't know how. "Can you hold for a minit?"
Me: "Sure."
Recorded commercials
Her: "Ok, sorry bout that. What was your phone number again..?"
Me: *gave number, again,
Her: "And that's at *address*?
Me: "Yes, but I don't want delivery, I'm going to pick them up."
Her: "OK, could you repeat your order again for me" I'm sorry, I'm new, this is my first day..."
Ya think..?
Me: "S'ok, don't worry about it, I'd like a large pan pizza, supreme, with extra cheese. EXTRA, EXTRA, EXTRA light sauce. Put that in capitol letters & highlight it. I'd also like a personal pan, EXTRA, EXTRA, EXTRA light sauce.with extra cheese. I also need a medium pan, EXTRA, EXTRA, EXTRA light sauce.with just beef & extra cheese. I have a coupon to get the medium one free.."
Silence
Her: "Could you hold for me again for a minit?"
Me: "Sure, why not?"
More recorded ads. Then a guy came on the phone.
Him: "Hi, this is John* Can I help you - oh wait...can I get your number again..?
Me: *gave number AGAIN
Him: "And that's at *address*?
Me: " Yes, but I don't want delivery, I'm going to pick them up. Do I need to give you the whole order again..?"
Him: "No, no, I've got it, uhhh yeah, maybe you better.
At this point I'm getting a bit exasperated. I was very patient with the little girl I talked to the first time, especially for me, and I had been patient with him so far. My patience was just about gone.
Me: *sigh* I'd like a large pan pizza, supreme, with extra cheese. EXTRA, EXTRA, EXTRA light sauce. Put that in capitol letters & highlight it, because I really don't want to have to wait around while they remake my pizzas I'd also like a personal pan, EXTRA, EXTRA, EXTRA light sauce.with extra cheese. I also need a medium pan, EXTRA, EXTRA, EXTRA light sauce.with just beef & extra cheese. I have a coupon to get the medium for free."
Him: "Ok, *repeated order, is that right?"
Me: "Yep"
Him: "Ok, that'll be $20.18, and they should be ready in about 15-20 min."
Me: "Ok, see ya then."

I went and got my prescriptions & picked up a few other things, then headed to Pizza Hut. As I walked up to the counter, a little gal asked me if I was there for pick up. I said yeah and gave her my name. She brought my pizzas and rang them up. After I paid, as she started to walk away, I said "Hang on, I need to check them before I go."
She came back and I opened the first box - the personal. I wasn't too bad, had a bit too much sauce - but not so much I couldn't live with it. Then came the med. So much for light sauce! It actually looked like it had extra.
Me: "Does that look like light sauce to you..?"
Her: "No, not really..."
I opened the supreme and it was actually WORSE.
I told her, "You might as well take these back, they need re-made."
She took them back to the kitchen and I checked the receipt, Sure enough it said light sauce. Twice on each pizza. About that time an employee walked past me and I asked for the manager. The manager was about 16, although very nice, if a bit scared - no shame to him, I've scared much bigger & meaner men than him with less trying. (But I have noticed, if I remain calm, people tend to be more afraid of me than when I go off.) I don't try to be intimidating (most of the time) It just happens...

So, he told me he was personally remaking the pizzas, and gave us a future credit of $20 linked to our address. All was good, or so it seemed. About the time the young'un walked away, my phone rang. I figgered it was Hunny wondering what was taking so long, and at first glance (listen?) it appeared I was right....
Hunny: "What did you order at Pizza Hut?"
Me: "*repeated order* Why..? I'm here now waiting on them to re-cook them."
Hunny: "You're at Pizza Hut?"
Me: "Yeah, I came to pick 'em up. They were loaded with sauce, as usual, so I am having them remade."
Hunny: "Uh..."
Me: "Why'd you want to know what I ordered? I told you what I was getting before I left." Then a light bulb popped on in my head."Do you have pizzas there..?"
Hunny: "Yup"
Me: "They brought you pizzas?"
Hunny: "28 dollars worth - 36 with the tip."
Me: "You're shitting me, right?"
Hunny: "Nope."
Me: "Is the guy still there? Did you pay for them?"
Meanwhile I am calling the manager back out.
Hunny: "Yep all paid for."
Me: "Well SHIT!"
Manager: *Looking inquisitive
Me: "Your delivery guy just delivered two pizzas to my house! I made it very clear I was picking them up - you did have them waiting, remember? Why would they take pizza to the house..? My husband just paid $28 dollars for pizza, No, scratch that, he paid $36."
Now the poor little manager guy looked like he was ready to pee himself. Really. He went in back for a minute and came back with a receipt.
Him: "Is that it?"
Me: *looking over receipt "I would say so, it's $28 and change."
He pointed at the address "Is that your address?"
Me: "Yep."
So, to sum up, I got three pizzas at Pizza Hut, with too much sauce, and two more at home. I got the $36 dollars back (less $5 tip for the driver - it wasn't his fault). My pizzas were remade to my satisfaction, if a bit underdone, and I went on home. The pizzas at home actually did have light sauce - go figger!
There's my Pizza Hut debacle. I meant to post this last night (Wednesday) when it happened, but I got too tired to finish it, so the days are a bit out of order. Sorry for any confusion *grin*

Now, bed calls again, and I'm a answering.
G'Night.

See ya laterzzzzz!
*John is a made up name. Any resemblance to any actual Pizza Hut employees is purely coincidental.

4 comments:

thevinylvillage said...

that sounds like a day in my life...

Dawtch said...

Yeah, I've noticed the similarity several times while reading your posts :)
bb
dawtch

Tom Evans said...

This reminds me a very great deal of a call I made to America very recently where it took me 35 minutes to book a hotel... The guy mde me repeat my phone number NINE times before he got it right...

I was going to add a link to your site, but should I add this one or the other one?

Dawtch said...

I'd say probably this one...the other is kinda dry and more informational than entertaining...I think it only appeals to "niche" readers...
Thanks so much for the link tho, that rocks!
bb
dawtch